Dispute resolution solutions

NATIONAL CREDIT ACT
DURBAN 15 November

"Comply or else" - Gabriel Davel, NC Regulator
As reported in Pretoria News 30 July 2007
"Getting 20 000 calls per month"

"whats going wrong" - Manie van Schalkwyk, Credit Information Ombud
"Getting 5 000 calls per month"

"Overview of dispute processes" - Neville Melville, ex banking Ombud

Learn about:
• The real issues (as opposed to the theory)
• How complaints/ disputes are lodged and handled
• Tips for avoiding compaints / disputes from arising

Who should attend:
Anyone involved with the NCA:
• Retailers • Credit Providers • Compliance Officers
• Complaints Managers • Legal Practitioners

TO FIND OUT MORE JOIN OUR MORNING SEMINAR
8.30 A.M. – 1.00 P.M. 15 NOV. 2007

VENUE:
University of KwaZulu-Natal in The Auditorium
Innovation Centre - Gate 9 Francois Road

Fees:
R750 pp incl
Early bird R650 pp incl (before 21 October 2007)

QUERIES:
CONTACT LILY @ 084 582 4495

ATTENDEE REGISTRATION FORM

Please complete the form online or
click here to download a pdf which you can print, fill in & fax to: 08666145231)

Attendee/s:

Email address/es:

Name of Organisation:

Vat Number:

Telephone:

Fax:

Person responsible for payment:

Responsible person's contact details:
Telephone Number:

Fax Number:

Email Address:

TERMS:
Attendees will be responsible for payment upon submission of the registration form. A place will only be assured upon confirmation or clearance of payment. No cancellations will be accepted.

PAYMENT:
An invoice containing payment details will be supplied to you once this registration form is received.

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