Dispute resolution solutions

WHAT THE CONSUMER PROTECTION BILL WILL
MEAN TO

YOU!

WITH SPECIAL EMPHASIS ON Franchise Operations

THE BILL WILL AFFECT VIRTUALLY EVERY BUSINESS, CLUB AND FRANCHISOR SUPPLYING GOODS OR SERVICES.

You will be at risk of a fine of 10 % of your turnover / R 1 million if you get it wrong!

A FULL DAY SEMINAR EXPLAINING ALL THE IMPORTANT
ASPECTS OF THE CONSUMER PROTECTION BILL

PRESENTERS:

PROFESSOR TANIA WOKER
(FRANCHISE LAW EXPERT)
ADV NEVILLE MELVILLE
(COMPLAINT MANAGEMENT CONSULTANT)
UNDER THE NEW LAW, SUPPLIERS WILL:
be legally liable for all damages resulting from defective products even if
there was NO negligence on their part.

CUSTOMERS WILL BE ENTITLED TO:
       -     cancel agreements
       -     a cooling off period or to return goods
       -     get a refund on goods not suitable for their “intended purposes”
       -     take their complaints to a host of different bodies

DATE    :    Thursday 13th November 2008
TIME     :    08.00 for 8.30 – 15.45 P.M.
VENUE :   Gallagher Convention Centre, Richards Drive, Midrand
COST     :   R1 800.00 all inclusive – Seating limited!

FOR FURTHER INFORMATION OR TO UNSUBSCRIBE, REPLY to lily@wol.co.za
CONTACT: Lily (012) 807 1379/ 084 582 4495

ATTENDEE REGISTRATION FORM

Thursday 13th November 2008
TIME     : 08.00 for 8.30 – 15.45 P.M.
VENUE  :  Gallagher Convention Centre, Richards Drive, Midrand
COST     : R1 800.00

Please complete the form online or
click here to download a pdf which you can print, fill in & fax to: 086 614 5231

DELEGATE 1 NAME:	Tel No:	E-mail:
DELEGATE 2 NAME:	Tel No:	E-mail:
DELEGATE 3 NAME:	Tel No:	E-mail:

Name of Organisation:	Address:	Vat Number:
Telephone:	Fax:

Person responsible for payment:	Telephone Number:	Fax Number:
Email Address:

TERMS:
Attendees will be responsible for payment upon submission of the registration form. A place will only be assured upon confirmation or clearance of payment. No cancellations will be accepted. You may substitute delegates at any time in writing. In the event of unforeseen circumstances, L & N Events reserves the right to cancel, change the programme content, the speakers, the venue, or the date. Such cancellations or changes will be made in writing to delegates within 5 working days of an event. In the event of L & N Events cancelling an event, a full refund will be made.
Cancellations by delegates will only be accepted prior to payment and should be in writing. You will be provided with an invoice containing payment details.

PAYMENT:
An invoice containing payment details will be supplied to you once this registration form is received.

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