A passionate and involved South African, and Banking Ombudsman from 2000 to 2007, Advocate Neville Melville is a specialist in consumer matters. As Ombudsman, he participated in the consultative processes that led up to the promulgation of the Consumer Protection Act. He now acts as a legal, complaint management and Consumer Protection Act consultant, trainer and implementer.

His clients have included the Office of the Public Protector (for which he compiled the content for the African Ombudsman Association website, www.aoma.org.za), the FAIS, Banking, Credit Information and Long Term Insurance Ombudsmen and the National Credit Regulator. He has conducted process audits for the last three mentioned organisations and redesigned the complaints management system for the National Credit Regulator.

Neville has been involved in training initiatives on the National Credit Act and the Consumer Protection Bill, and in training attorneys with LEAD (Law Society),

Neville’s involvement with alternative dispute resolution began in the early 1990s, when he played a role in the National Peace Accord as Police Reporting Officer for the province of Natal.

From this involvement flowed his appointment, as part of former president Nelson Mandela's administration, as Executive Director of the Independent Complaints Directorate (the national ombudsman for complaints against the police).
Neville is an Honorary Research Fellow of the University of Kwa Zulu Natal and has conducted training in conjunction with the Institute for Professional  Legal Training that is affiliated to the University.
Neville has a Master's Degree in Law (cum laude) from the University of Natal and is currently enrolled for a PhD.