NATIONAL CREDIT ACT IN ACTION - CONFERENCE BOOKINGS AVAILABLE
About Us
Onlineombud aims to provide a high quality, impartial online dispute resolution service that is simple to use and inexpensive. Unlike formal processes such as the courts, the emphasis is on restoring relationships, to the benefit of the participants, be they customers, businesses or individuals.
Onlineombud is an innovative online adaptation of the ombudsman system that has aided tens of thousands of South African consumers to resolve their complaints in the financial industry over the past fifteen to twenty years. It draws heavily on international online dispute resolution practice.
Formed by long serving ombudsman and complaint resolution and dispute avoidance specialist, Advocate Neville Melville, Onlineombud is a recognised service provider of ombudsman services for getclosure!
What does an ombudsman do?
An ombudsman provides a cost efficient and informal complaint resolution service in an impartial and independent manner. The ombudsman seeks to resolve complaints and disputes using a variety of dispute resolution techniques. The ombudsman service is intended to be a speedy and informal alternative to the courts and other formal dispute handling bodies.
Why use the Onlineombud’s service?
- Avoid the escalation of complaints into the public domain
The Onlineombud’ service is designed to resolve complaints in a confidential manner; the focus is on restoring relationships.
Onlineombud uses neutral professionals who have no axe to grind or agenda to push in facilitating the resolution of complaints.
Lodge a complaint
Onlineombud strongly encourages persons with complaints or disputes to first attempt to resolve them directly with the other party.
Contact www.getclosure.co.za if you require assistance in directing any complaint that you have not yet taken up with a business to that business.
If your complaint against a business remains unresolved, you may approach Onlineombud by completing a complaint form
For a business-to-business or interpersonal dispute, please contact us for details of the process and costs. email info@onlineombud.com
Subscription enquiries: please submit your business and contact details to info@onlineombud.com
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